Home » Featured, Management
What is Accountability In Business?
How Do You Define Accountability In Business?
One of the most elusive concepts in management is accountability. In leadership roles, accountability is the acknowledgment and assumption of responsibility for actions within the scope of a role or position, encompassing the obligation to report, and be answerable for resulting consequences.So what does this really mean? A senior manager cannot delegate responsibility, he can only delegate authority to a subordinate and then hold that subordinate accountable for due performance. One of the biggest mistakes managers can make is to continuously frustrate their employees by not holding them accountable. Believe it or not, it can frustrate your employees as much as it does you. Accountability is the key to achieving results and helping identify the opportunities in your organization. Holding employees accountable helps them to know the satisfaction of achieving a goal and performing to a standard.
There are five basic requirements for creating accountability. You need to ensure you have:
- Understood Goals – the subordinate must understand what the they and their team are trying to achieve;
- Buy in – subordinates must believe in the goal and be a part of the success;
- Benchmarks and a Quantifiable Result – subordinates need milestones and a result that can be measured;
- Two-way Feedback – feedback from the supervisor to the subordinate and from the subordinate to the supervisor;
- Evaluation – once a goal is accomplished, celebrate the success. Conversely, do not shy away from criticism if performance falls short.
To be successful, the manager must also hold himself accountable to following through with accountability. One of the biggest failures is to start the process and not follow through with it. This causes the subordinate to lose respect for the process and to question a supervisor’s commitment, which can undermine the entire organization. Once accountability becomes a part of your management style, you will see improved results and more satisfied employees.
This is the final article in the series entitled "The Wheel of Management".
In previous articles we talked about organization, delegation, measurement, evaluation, communication and discipline, each critical components of an effective management system, and we saw that all of these ...
Those of you who read the earlier separate articles on delegation and accountability may have noticed several similarities in the concepts, and that is no accidentbecause these two building blocks ofmanagement are in truth two sides of the same coin, or as the title ...
I was reading in the newspaper today that the new CEO of General Motors had called upon his senior staff to be "accountable". That is a good call, but in my experience the problem is often the reverse.
By that I ...
When I speak with small business owners, the conversation almost always comes round to the question, "How do I make my people accountable? The immediate response I make is "Tell them, measure them, then trust them."
Now I know that is ...
If you’ve ever worked for a company that was struggling to meet revenue goals, the following scenario will be all too familiar.
You are on the sales team and your manager comes in the meeting room and tells you and your ...
In the first of this series of articles I talked about organization and described it as the most basic function in the spectrum of management tasks. In this the second article in the series, I intend to deal with delegation ...
Accountability – The Rim Of The “Wheel Of Management”
Delegation And Accountability – Two Strings Of The Same Bow
Accountability Is A Two Way Street!
Why Do Small Business Owners Struggle With Accountability?
Accountability: Whose Job Is It?
Delegation – The Second And Most Vital Spoke In The “Wheel Of Management”
, Accountability in Business
, Business Accountability
, Employee Accountability
, Management Accountability