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Articles in Management

Whatever Happened To Weekly Progress Reports

Whatever Happened To Weekly Progress Reports

Some business departments have eliminated the weekly progress report in favor of team, staff, or status meetings. While other managers are claiming too much time is spent in meetings and their employees should return to …

Are Meetings Producing A Loss Or A Gain?

Are Meetings Producing A Loss Or A Gain?

Almost everyday people in organizations have to attend meetings. Has anyone at the organizations looked at those meetings to determine if they are productive?
Does anyone in the organization know if the meetings were beneficial enough …

Ten Ideas To Encourage Individual Involvement In Interactive Meetings

Ten Ideas To Encourage Individual Involvement In Interactive Meetings

Most interactive meetings require all team members openly communicate on agenda topics while participating in decision making and problem solving.
Active participation in meetings yields better results than those meetings where people passively sit listening and …

Ten Ways To Increase Group Participation In Team Meetings

Ten Ways To Increase Group Participation In Team Meetings

Leaders have found that meetings where team members openly communicate on business topics and participate in problem solving yields better results than those where people sit and listen. 
There are different levels of participation in meetings; …

Designing A Process For Customer Service Escalation

Designing A Process For Customer Service Escalation

Most companies have some sort of customer service. However, the companies that are good at customer service do more than just offer it. They have a process for escalating customer issues to prevent their losing …

The 3T Rule For Meeting Agendas

The 3T Rule For Meeting Agendas

Is a great agenda really the cornerstone of a successful meeting? Yes, if the agenda is written before the meeting and the meeting leader gets everyone’s agreement on the agenda at the start of the …

Are You At Your Peak?

Are You At Your Peak?

Do you know if you are an early bird or a night owl, or perhaps something in between? It is important to know what time of day you are typically at your most alert and …

The Power Of Positive Reinforcement

The Power Of Positive Reinforcement

There has been much written about positive reinforcement as a psychology for changing performance. It is a technique both used in animal training and child development, which now has proven as effective for use as …

Ten Ways To Offer Better Customer Service

Ten Ways To Offer Better Customer Service

Today’s savvy customers not only want excellent service, they often expect it. Customer service was the main quality focus of growth and improvement for companies in the last few decades, which is why many now …

The 3R’s In Forming Teams

The 3R’s In Forming Teams

Before an organization forms any type of work or project team, they should consider what the team will need to be successful. To begin the successful team process, organizations need to consider the three R’s …

Eleven Time Management Things To Do Or Not

Eleven Time Management Things To Do Or Not

Many people misunderstand time management. They think it is a way to get everything they think they need to do to the stage of completion. However, time management is really about doing the right things …

Three Steps To Becoming A Better Listener

Three Steps To Becoming A Better Listener

Whether for work or play, it is important to be a good communicator. Good communication is vital to customer service, working with suppliers, negotiating contacts, getting a team to cooperate, avoiding misunderstandings, resolving conflicts, and …

Power Totes For Team Roles And Rotation

Power Totes For Team Roles And Rotation

Many teams will think about how to orient new team members before they come onboard. However, few will come up with a plan for how to transition members who are switching roles within the team …

How Can We Get Off This Rabbit Trail?

How Can We Get Off This Rabbit Trail?

How many meetings have you been to where the meeting topics are abandoned while someone goes off on either an unrelated or vaguely related subject?
In the world of meeting facilitation, this wasted time on unrelated …

When To Say No Thanks To A Meeting Invitation

When To Say No Thanks To A Meeting Invitation

Do you get invited to a lot of meetings? Does it seem like you spend more time in meeting rooms than at your desk getting work done or in the field building customer relationships? Is …

Resolving Absenteeism In Team Or Project Meetings

Resolving Absenteeism In Team Or Project Meetings

Project leaders and team members may become disheartened by and irritated with other members who are absent at meetings.
The members who showed up for the meeting feel disrespected and that the no-show member does not …