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Increase Your Customer Service – Resolve Issues With Empathy

Increase Your Customer Service – Resolve Issues With Empathy

Customer satisfaction levels can actually increase based on how companies handlecustomer complaints. A problem or issue does not define the staff or the company. How it is handled does defines the staff orcompany. 
Customer complaints often stem from the customer not …

Do You Know Why Your Customers Are Leaving Your Business?

Do You Know Why Your Customers Are Leaving Your Business?

Before you take on the task of attracting new customers, do you realize why customers are leaving you in the first place?
If you are able to attract new customers, it is essential for business sustainability …

What’s The Best Way To Serve And Get To Know Your Customers?

What’s The Best Way To Serve And Get To Know Your Customers?

When you see value in something and want to find out more about it, what do you do? You become interested and ask questions about it. Most businesses today would agree that customers and profits …

Who Is The Most Important Person In Your Company? No, Not You – It’s Your Customer!

Who Is The Most Important Person In Your Company? No, Not You – It’s Your Customer!

Who doesn’t like to feel that they are the most important person in the world?
This is how your customers feel. They truly believe that they are the most important person around. And, in your business …

Increase Your Customer Satisfaction By Praising Your Staff

Increase Your Customer Satisfaction By Praising Your Staff

We all dream of having stellar customer service marks, increasing our profits and customer retention, and developing sustainable customer loyalty. One way to practically ensure these outcomes is to value and praise your staff – …

Are You Making Or Breaking Your Company’s Reputation?

Are You Making Or Breaking Your Company’s Reputation?

When you interact with your customers, you are representing your entire company in your customer’s mind. You become your entire company – in the eyes of your customer. Your interactions can, and will, make or …

How Much Should You Expect From A… Change?

How Much Should You Expect From A… Change?

Toyota looks for a 1 % change from each change it puts in place. This company started from the ashes of WWII and is now the biggest auto company in the world. One could say …

Job Titles – Compensation – And Responsibilities – They Must Be In Sync

Job Titles – Compensation – And Responsibilities – They Must Be In Sync

In my consulting work I am often asked how to pay people, and what titles go with what jobs. I think the right answer requires a thorough understanding of the responsibilities assigned to the individuals. 
I …

The Four Basics Every Business Needs To Be A Success

The Four Basics Every Business Needs To Be A Success

Regardless of the size or the nature of the business, providing a product or a service, or the industry in which the business participates, there are four basic functions which need to be performed.
If the …

Success Is Having The Right Team To Meet Your Business Goals

Success Is Having The Right Team To Meet Your Business Goals

With the right team in place, small businesses grow into large ones. The right people help the business owner move towards his or her goals.
The goal is to build up a team of effective people, …

Want Your Small Business To Take Off? Be Remembered By Your Clients

Want Your Small Business To Take Off? Be Remembered By Your Clients

How does one stand out in a crowd? By being the person that everyone remembers. The same applies to your small business.
Today there are just so many small and large businesses opening up daily. More …

Listen Up Small Business Owners – Customer Service Sells

Listen Up Small Business Owners – Customer Service Sells

We hear about good service, but what does this mean exactly? We hear about XYZ Company’s commitment to excellence.
We hear about this customer service program and that company that has scored highly in service ratings. …

Brainstorm Your Way To Solutions

Brainstorm Your Way To Solutions

Brainstorming is one of the most effective methods for gathering a lot of ideas quickly. I am continually impressed at what can be achieved when you get several minds with different perspectives focused on one …

The Customer First And Last – A Business Focus

The Customer First And Last – A Business Focus

Putting the customer first and last must be one of the cornerstones of any business. After all without a customer, you don’t have a business.
An interesting excerpt from an original 1912 L.L. Bean Catalog , …

Small Business Customer Service – Is It Enough To Meet Customer Needs?

Small Business Customer Service – Is It Enough To Meet Customer Needs?

Customer service has often been defined as the ability to meet the customer’s needs. As a small business owner is this good enough? Today not even close!
Today the small business owner is faced with an …

Small Business Lesson – Sometimes You Just Have To Say No!

Small Business Lesson – Sometimes You Just Have To Say No!

What happens if you take on more work than your small business can handle right now? We all like to please and avoid confrontation. 
So when a new potential customer comes to you with some work …