5 Ways To Use Non-Verbal Communication To Power Up Your Message
Your non-verbal communication is more powerful than your words when the two are not aligned. If you want your words to be more influential, to carry more weight and authority then you must make certain your non-verbal message is congruent with your verbal message.
How To Successfully Manage A Business
Managers need all the help they can get. This simple technique will help owners and CEO’s identify problems and enable them to gauge the possible effects of proposed changes before they are implemented.
Delegation - The Second And Most Vital Spoke In The "Wheel Of Management"
In the first of this series of articles I talked about organization and described it as the most basic function in the spectrum of management tasks. In this the second article in the series, I intend to deal with delegation because it is perhaps the most critical skill for managers to develop, and is also the most misunderstood.
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Evaluation - The Third And Most Misused Spoke In The "Wheel Of Management"
By: Michael Davel Anderson
This is the third article in the series entitled "The Wheel of Management." In the series I have talked about the spectrum of management tasks and shown how they interrelate.
In The Villa Of The Sick Cat - A Lesson In Customer Care
By: Caroline Jordan
If you're a pet owner, you know the stress of having a sick pet and you know that having a great veterinarian is a wonderful thing. My cat, Zoe, came down with a nasty infection that had me racing off to the vet's office last week with an unhappy, howling kitty in tow. (She's doing much better now.)
Treating Your Customers As Guests
By: Kristina Evey
The complaint from so many consumers these days is that they are feeling like nothing more than a number. Consumers want to feel that they are valued and appreciated.