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Articles in Management

Developing Leadership Skills and Management Communication Skills

Developing Leadership Skills and Management Communication Skills

Leaders and managers or supervisors require different skills. A description or list of management and leadership skills may have some overlapping qualities but they are distinct proficiencies.
Leaders require the ability to see the big picture …

What is Accountability In Business?

What is Accountability In Business?

One of the most elusive concepts in management is accountability. In leadership roles, accountability is the acknowledgment and assumption of responsibility for actions within the scope of a role or position, encompassing the obligation to …

Planning Corporate Events Using The 5 W’s

Planning Corporate Events Using The 5 W’s

Many organizations plan events yearly or for special occasions, such as anniversaries or for holidays. These events may be highly successful or they could turn out as a flop when it comes to meeting the …

Organize Email System For Better Time Management

Organize Email System For Better Time Management

Too many business professionals waste valuable time constantly checking their emails. Sending emails may also take more of time than is necessary too. Practice email organization and time management to save time when working with …

Accountability – The Rim Of The “Wheel Of Management”

Accountability – The Rim Of The “Wheel Of Management”

This is the final article in the series entitled “The Wheel of Management”.
In previous articles we talked about organization, delegation, measurement, evaluation, communication and discipline, each critical components of an effective management system, and we …

Empowered Customers Rule!

Empowered Customers Rule!

There is a compelling case for Customerizing your organization in current market and economic conditions. Making a right-angled turn from pushing products and services at people to determining what their individual desires are and creating …

Are You Making These Three Mistakes That Drive Your Customers Away?

Are You Making These Three Mistakes That Drive Your Customers Away?

Business owners and leaders are often puzzled when they hear disparaging remarks about their business or discover they are losing customers.
In their minds, they provide a good service or product, deliver good customer service, and …

Are You This Disconnected From Your Customers?

Are You This Disconnected From Your Customers?

There is a startling statistic that demonstrates the disconnect between businesses and their customers….
80% of businesses feel that they deliver excellent customer service. However, only 8% of their customers agree with them.

This presents a challenge …

What Is Your Customer Experience Value Quotient?

What Is Your Customer Experience Value Quotient?

If value is defined as benefits versus costs, what’s your company’s customer experience value ratio? Superior value is the objective of customers and marketers alike.
And since customers hold the purse strings, marketers are compelled to …

New Rules Of The Game For Successful Innovation

New Rules Of The Game For Successful Innovation

Successful innovation has less to do with the best investment, technology, research and designers, according to Booz Allen Hamilton: “Unless their R&D efforts are driven by a thorough understanding of what their customers want, their …

Organizational Excellence

Organizational Excellence

Our personal and organizational competitive advantage is gained when we release excellence in the form of exceptional delivery of knowledge, products and services with excellence. In support of this thinking, ask yourself the following questions.
• …

How To Use Assertive Communication Skills To Stand Up For Your Rights

How To Use Assertive Communication Skills To Stand Up For Your Rights

Assertive behavior in the workplace is the dynamic balance between aggressive and passive conduct. Maintaining this balance is crucial for managing relationships and standing up for your rights. 

Understanding and using assertive behavior is a critical …

5 Strategies For Developing Leadership And Building Trust

5 Strategies For Developing Leadership And Building Trust

Trust in the workplace, trust in leadership and connecting with others were the key phrases I found in a recent search for the best selling business books. Perhaps it is a sign of the times. …

Understanding Conflict And Getting Resolution

Understanding Conflict And Getting Resolution

I once read “Virtually every true conversation (the honest exchange of thought) can lead to conflict!” At first I took exception to this statement; however I have come to believe that the words are right …

Board, CEO And Organizational Alignment

Board, CEO And Organizational Alignment

Alignment is the process of creating momentum in the right direction. To be most effective, the relationship between a board and the management of an organization should be one of mutual respect and alignment, so …

Get Emails Out Faster Using Group Names As Addresses

Get Emails Out Faster Using Group Names As Addresses

Distribution lists are used all the time in business to route items that need multiple people to review them. Have you ever wished you could send a single email to multiple people without having to …