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Author Biographies
at ClearAction, Applied Materials, Tragon, and Sonoco. Lynn is an AMA Professional Certified MarketerTM, ASQ Certified Quality Manager, Certified CPI 260® and MBTI® Practitioner, past president of Silicon Valley American Marketing Association, and current president of Bay Area Association for Psychological Type. In addition to corporate consulting and training, Lynn teaches university courses and is a frequent speaker at national conferences on customer satisfaction and balanced scorecards. Her e-handbooks are great resources for worksheets, templates and tips: "Metrics You Can Manage For Success", "Customer Experience Improvement Momentum", and "Innovating Superior Customer Experience".
She is founder of ClearAction LLC, a customer experience optimization consultancy. Through ClearAction mentoring you can improve your customer program ROI by ensuring you're setup for success to listen to the right customers in the right ways, engage all your employees in doing their part to deliver your brand promises, establish criteria for customer-value focused strategic and tactical decisions, assess voice of the customer relative to the full customer experience, innovate for a differentiated end-to-end customer experience, reinforce customer behavior that builds profitability, create a seamless experience across points that touch a customer, and design or improve processes for hassle prevention & superior experiences.
She is founder of ClearAction LLC, a customer experience optimization consultancy. Through ClearAction mentoring you can improve your customer program ROI by ensuring you're setup for success to listen to the right customers in the right ways, engage all your employees in doing their part to deliver your brand promises, establish criteria for customer-value focused strategic and tactical decisions, assess voice of the customer relative to the full customer experience, innovate for a differentiated end-to-end customer experience, reinforce customer behavior that builds profitability, create a seamless experience across points that touch a customer, and design or improve processes for hassle prevention & superior experiences.
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Lynn's customer retention expertise is unique with hybrid skill sets in marketing & market research, process improvement & quality, organizational development & change management, and leadership & teaching. She has an MBA and two decades of executive experience
Everybody Has A Customer
Customer Experience Management Requires Internal Branding
Measure Customer Value The Customers Way
Do The Whole Job For Customer Experience Success
Customer Complaints - Love Those Lemons To Improve Customer Experience
Customer Service - Wow Versus Ow
For Customer Experience, Actions Speak Louder Than Words
Customer Feedback Follow-up Builds Customer Loyalty
Customer Experience Metaphors Offer A Wealth Of Insights
Customer Satisfaction Surveys Are Missing Customer Outcomes Focus
Customer Experience Management Balances Getting And Giving
4 Tips For Dealing With Difficult Customers
To Improve Customer Experience, Help Me Help You
10 Tips For Inventing Great Customer Experiences
Customer Satisfaction Bonus Traps
4 Customer-Centric Culture Building Blocks
Discover Intended Outcomes To Manage Customer Experience Effectively
Interaction Bridges For Customer Commitments
Customer-Focused Culture By Living With Your Customers
Systems Thinking Is Missing In Customer Experience Management
Customer Experience Innovation
Goals & Performance Management - 4 Tips For Metrics Success
Customer Experience Measurement - Lagging Or Leading Indicators
Customer Experience Improvement On A Tight Budget
Customer Experience Management Requires Internal Branding
Measure Customer Value The Customers Way
Do The Whole Job For Customer Experience Success
Customer Complaints - Love Those Lemons To Improve Customer Experience
Customer Service - Wow Versus Ow
For Customer Experience, Actions Speak Louder Than Words
Customer Feedback Follow-up Builds Customer Loyalty
Customer Experience Metaphors Offer A Wealth Of Insights
Customer Satisfaction Surveys Are Missing Customer Outcomes Focus
Customer Experience Management Balances Getting And Giving
4 Tips For Dealing With Difficult Customers
To Improve Customer Experience, Help Me Help You
10 Tips For Inventing Great Customer Experiences
Customer Satisfaction Bonus Traps
4 Customer-Centric Culture Building Blocks
Discover Intended Outcomes To Manage Customer Experience Effectively
Interaction Bridges For Customer Commitments
Customer-Focused Culture By Living With Your Customers
Systems Thinking Is Missing In Customer Experience Management
Customer Experience Innovation
Goals & Performance Management - 4 Tips For Metrics Success
Customer Experience Measurement - Lagging Or Leading Indicators
Customer Experience Improvement On A Tight Budget
Articles By: Lynn Hunsaker
Author Links
www.clearaction.biz
http://clearaction.biz/blog
http://twitter.com/clearaction
www.linkedin.com/in/lynnhunsaker
http://clearaction.biz/blog
http://twitter.com/clearaction
www.linkedin.com/in/lynnhunsaker
Lynn Hunsaker