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Author Biographies
in their own customer interactions.
Kristina is the owner of Centric Strategies, a firm oriented toward developing a cultural mindset focused on the customers. Her strategy is to ensure that everyone within a company or group is of the same “Customer Centric” mindset.
Kristina brings more than 15 years of experience in leadership and management to Centric Strategies. Her background includes leadership roles in a national insurance company, a management consultant for several companies, and as a manager of multiple medical sites for the largest multi-specialty medical group in Michigan.
In addition to this real world experience, she holds a Bachelors Degree in Psychology from San Diego State University with an emphasis on Industrial/Organizational Psychology.
Kristina is also certified in Neuro Linguistic Programming (NLP) in order to help clients use the language of the mind to consistently achieve specific and desired outcomes.
Kristina is the owner of Centric Strategies, a firm oriented toward developing a cultural mindset focused on the customers. Her strategy is to ensure that everyone within a company or group is of the same “Customer Centric” mindset.
Kristina brings more than 15 years of experience in leadership and management to Centric Strategies. Her background includes leadership roles in a national insurance company, a management consultant for several companies, and as a manager of multiple medical sites for the largest multi-specialty medical group in Michigan.
In addition to this real world experience, she holds a Bachelors Degree in Psychology from San Diego State University with an emphasis on Industrial/Organizational Psychology.
Kristina is also certified in Neuro Linguistic Programming (NLP) in order to help clients use the language of the mind to consistently achieve specific and desired outcomes.
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Kristina Evey helps companies improve their connection to their customers. She is a professional speaker and educator in all areas of Customer Satisfaction, Service and Retention. Her presentations actively engage all participants to afford them the experience to carry through
Are You Making Or Breaking Your Company's Reputation?
Increase You Customer Satisfaction By Praising Your Staff
Who Is The Most Important Person In Your Company?
What's The Best Way To Serve And Get To Know Your Customers?
Do You Know Why Your Customers Are Leaving Your Business?
Increase Your Customer Service - Resolve Issues With Empathy
Easy Ways To Stop Talking Jibberish To Your Customers
5 Steps To Getting Inside The Minds Of Your Customers
Trying To Develop Excellent Customer Service? Practice What You Preach
Call Center Technology - Is It A Help Or A Hindrance In Your Company
What's The Cheapest And Easiest Way To Compete.....
What's The Key To Developing Successful Customer Relationships?
5 Tips To Building Customer Satisfaction In Health Clubs
Customer Satisfaction - Who Defines Your Company, You Or Your Customers?
Customer Satisfaction - It's All About The Personal Touch
Are Your Customer Service Methods Paying Off? Two Simple Ways To Find Out
Six Strategies To Learn From Customer Issues And Increase Their Satisfaction
Tips To Raise The Restaurant Satisfaction Bar - It's All In The Details
Considering Customer Satisfaction Issues? Think Long Term And Lifetime Value
Which Comes First - Your Business Or Your Customer Satisfaction?
How To Lose Customers Without Even Trying
Dazzle Your Restaurant Patrons With Knowledge - They'll Be Hungry For More!
Increase Customer Service By Empowering Your Staff
Restaurant Cleanliness - It's In The Customer's Mind
Anatomy Of Successful Customer Achnowledgement
Keeping the Personal Touch Always Improves Customer Satisfaction and Retention
Treating Your Customers As Guests
Increase You Customer Satisfaction By Praising Your Staff
Who Is The Most Important Person In Your Company?
What's The Best Way To Serve And Get To Know Your Customers?
Do You Know Why Your Customers Are Leaving Your Business?
Increase Your Customer Service - Resolve Issues With Empathy
Easy Ways To Stop Talking Jibberish To Your Customers
5 Steps To Getting Inside The Minds Of Your Customers
Trying To Develop Excellent Customer Service? Practice What You Preach
Call Center Technology - Is It A Help Or A Hindrance In Your Company
What's The Cheapest And Easiest Way To Compete.....
What's The Key To Developing Successful Customer Relationships?
5 Tips To Building Customer Satisfaction In Health Clubs
Customer Satisfaction - Who Defines Your Company, You Or Your Customers?
Customer Satisfaction - It's All About The Personal Touch
Are Your Customer Service Methods Paying Off? Two Simple Ways To Find Out
Six Strategies To Learn From Customer Issues And Increase Their Satisfaction
Tips To Raise The Restaurant Satisfaction Bar - It's All In The Details
Considering Customer Satisfaction Issues? Think Long Term And Lifetime Value
Which Comes First - Your Business Or Your Customer Satisfaction?
How To Lose Customers Without Even Trying
Dazzle Your Restaurant Patrons With Knowledge - They'll Be Hungry For More!
Increase Customer Service By Empowering Your Staff
Restaurant Cleanliness - It's In The Customer's Mind
Anatomy Of Successful Customer Achnowledgement
Keeping the Personal Touch Always Improves Customer Satisfaction and Retention
Treating Your Customers As Guests
Articles By: Kristina Evey
Author Links
www.KristinaEvey.com
www.CentricStrategies.com
www.twitter.com/Kristina_Evey
www.facebook.com/people/Kristina-Evey/1244564569
www.linkedin.com/in/kristinaevey
www.CentricStrategies.com
www.twitter.com/Kristina_Evey
www.facebook.com/people/Kristina-Evey/1244564569
www.linkedin.com/in/kristinaevey
Kristina Evey