Copyright © 2009 Small Business Delivered All Rights Reserved SmallBusinessDelivered.com
Sponsored Links
Entrepreneurs Helping Entrepreneurs
Sponsored Links
Small Business Success Newsletter
 |
 |
 |
 |
 |
 |
 |
 |
[Home] [Newsletter] [Blogs] [BookStore] [Business Forms] [Business Software] [Office Products] [Article Archives] [About Us] [Contact Us]
Read More Great Management Articles
|
Increase Your Customer Satisfaction By Praising Your Staff
We all dream of having stellar customer service marks, increasing our profits and customer retention, and developing sustainable customer loyalty. One way to practically ensure these outcomes is to value and praise your staff - your internal customers.
By: Kristina Evey
We all dream of having stellar customer service marks, increasing our profits and customer retention, and developing sustainable customer loyalty. One way to practically ensure these outcomes is to value and praise your staff - your internal customers.
By: Kristina Evey
By valuing and praising your staff, you are recognizing a job well done and promoting the ideals and service standards you want others to display. Because their practices are recognized, it gives the individual a feeling of pride and ownership in their responsibilities. This concept translates into excellent customer service being delivered.
When we praise our staff and team members, they realize that we are paying attention to them and recognize the fact that they have done something well. Everyone likes to know that they are doing a good job. The great thing is that people tend to repeat the same behavior that brought the praise. By focusing on what people do well, excellent customer service it is brought to the center of attention conveyed that it is expected, valued, and recognized.
There are cases when associates get pins to wear showing that they have been recognized for good service. It is a sense of pride that comes through when wearing these pins or symbols because it signifies that they have been recognized and that they are the best of the best and have risen to high standards.
Identify the people in your organization that personify the values and service that you want to promote. Have them become mentors to the newer staff. Over time, traits and positive attitudes will become part of the ingrained culture of your organization. By using mentors in your company, the training becomes somewhat of a leadership by example program. The effectiveness of this type of training is increase because new staff can see the positive trainings in practice and usually have the opportunity to ask questions. There is also the opportunity for them to immediately discuss the situations that do need follow up or sensitive handling.
By praising and valuing our team members, we are also valuing our customers. The behavior and attitudes that we are rewarding in our staff is exactly what we want our customers to see. We reward our customers by having the best possible teams in place to serve them. This pays off in terms of high levels of customer satisfaction, customer loyalty and retentions. Increased profits are the end result of a job well done.
Discover WHY it is so important to Promote Customer Service and HOW your bottom line will benefit ...
Helping you focus on your customers-
Kristina Evey www.CustomerCentricTraining.com
When we praise our staff and team members, they realize that we are paying attention to them and recognize the fact that they have done something well. Everyone likes to know that they are doing a good job. The great thing is that people tend to repeat the same behavior that brought the praise. By focusing on what people do well, excellent customer service it is brought to the center of attention conveyed that it is expected, valued, and recognized.
There are cases when associates get pins to wear showing that they have been recognized for good service. It is a sense of pride that comes through when wearing these pins or symbols because it signifies that they have been recognized and that they are the best of the best and have risen to high standards.
Identify the people in your organization that personify the values and service that you want to promote. Have them become mentors to the newer staff. Over time, traits and positive attitudes will become part of the ingrained culture of your organization. By using mentors in your company, the training becomes somewhat of a leadership by example program. The effectiveness of this type of training is increase because new staff can see the positive trainings in practice and usually have the opportunity to ask questions. There is also the opportunity for them to immediately discuss the situations that do need follow up or sensitive handling.
By praising and valuing our team members, we are also valuing our customers. The behavior and attitudes that we are rewarding in our staff is exactly what we want our customers to see. We reward our customers by having the best possible teams in place to serve them. This pays off in terms of high levels of customer satisfaction, customer loyalty and retentions. Increased profits are the end result of a job well done.
Discover WHY it is so important to Promote Customer Service and HOW your bottom line will benefit ...
Helping you focus on your customers-
Kristina Evey www.CustomerCentricTraining.com
Ten Ideas To Encourage Individual Involvement In Interactive Meetings
Are Meetings Producing A Loss Or A Gain
Whatever Happened To Weekly Progress Reports
Are You Making Or Breaking Your Company's Reputation?
Three Phases Of Value-Added Meetings
Are Meetings Producing A Loss Or A Gain
Whatever Happened To Weekly Progress Reports
Are You Making Or Breaking Your Company's Reputation?
Three Phases Of Value-Added Meetings
Bartering Organizations
Business Brokers
Business Coaching
Business Franchises
Business Incubators
Chambers of Commerce
Ezine Article Sites
Factoring Companies
Freelance Opportunities
Inventory Liquidators
Traffic Exchanges
Business Brokers
Business Coaching
Business Franchises
Business Incubators
Chambers of Commerce
Ezine Article Sites
Factoring Companies
Freelance Opportunities
Inventory Liquidators
Traffic Exchanges