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Are You Making Or Breaking Your Company's Reputation?
When you interact with your customers, you are representing your entire company in your customer's mind. You become your entire company - in the eyes of your customer. Your interactions can, and will, make or break your company's reputation.
By: Kristina Evey
When you interact with your customers, you are representing your entire company in your customer's mind. You become your entire company - in the eyes of your customer. Your interactions can, and will, make or break your company's reputation.
By: Kristina Evey
Your company may be the best in your field, geographic area, or industry. When customers find that weakest link in your service chain, be it a person or process, that is how your company will be represented. If the service is sub par, no matter what the quality of the product or service you provide is, the customer satisfaction and retention levels will drop. When customers encounter the person that is rude or indifferent, your entire company will be perceived as such.
On the flip side, when you handle your customers well and with finesse, your customers will rave about your company. They will tell others about the excellent customer service that is delivered and how satisfied they are. Your customers will remain loyal to you for years to come. Your company will be perceived as excellent because the service exceeded their expectations. Your excellent service and satisfaction levels will even make up for your product or service not being top of the line. Customers are more willing to forgive or overlook minor flaws when they are being treated better than they expected.
Train your staff to act in the best interest of the customer at every possible "Touch Point" or interaction.
Empower them to be the advocate of the customer in their interactions.
Enable each of your team members to be the first, and last, person that your customers need to speak with regarding issues or concerns.
Ingrain into your corporate culture that you would not be in business were it not for your customers. Therefore, treat each and every customer as if they are your ONLY customer.
By recognizing that each person within your company represents your entire company through their actions and service, your teams will start to create a "Can Do" attitude.
Your customers will thank you for it.
Discover WHY it is so important to Promote Customer Service and HOW your bottom line will benefit ...
Helping you focus on your customers-
Kristina Evey www.CustomerCentricTraining.com
On the flip side, when you handle your customers well and with finesse, your customers will rave about your company. They will tell others about the excellent customer service that is delivered and how satisfied they are. Your customers will remain loyal to you for years to come. Your company will be perceived as excellent because the service exceeded their expectations. Your excellent service and satisfaction levels will even make up for your product or service not being top of the line. Customers are more willing to forgive or overlook minor flaws when they are being treated better than they expected.
Train your staff to act in the best interest of the customer at every possible "Touch Point" or interaction.
Empower them to be the advocate of the customer in their interactions.
Enable each of your team members to be the first, and last, person that your customers need to speak with regarding issues or concerns.
Ingrain into your corporate culture that you would not be in business were it not for your customers. Therefore, treat each and every customer as if they are your ONLY customer.
By recognizing that each person within your company represents your entire company through their actions and service, your teams will start to create a "Can Do" attitude.
Your customers will thank you for it.
Discover WHY it is so important to Promote Customer Service and HOW your bottom line will benefit ...
Helping you focus on your customers-
Kristina Evey www.CustomerCentricTraining.com
The Hidden Dangers Of Achievement
Ten Ways To Increase Group Participation In Team Meetings
Ten Ideas To Encourage Individual Involvement In Interactive Meetings
Are Meetings Producing A Loss Or A Gain
Whatever Happened To Weekly Progress Reports
Ten Ways To Increase Group Participation In Team Meetings
Ten Ideas To Encourage Individual Involvement In Interactive Meetings
Are Meetings Producing A Loss Or A Gain
Whatever Happened To Weekly Progress Reports
Bartering Organizations
Business Brokers
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Business Franchises
Business Incubators
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Ezine Article Sites
Factoring Companies
Freelance Opportunities
Inventory Liquidators
Traffic Exchanges
Business Brokers
Business Coaching
Business Franchises
Business Incubators
Chambers of Commerce
Ezine Article Sites
Factoring Companies
Freelance Opportunities
Inventory Liquidators
Traffic Exchanges