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Anatomy Of Successful Customer Achnowledgement
Page 2
See a reduction in shoplifting- Stores that have greeters notice a dramatic drop in shoplifting. This is due to the fact that thieves want to blend into the background and not be noticed. When a greeter or store associate acknowledges them, the thief has lost a huge aspect of their plan. Research has shown that convicted shoplifters cited acknowledgment by employees would dramatically reduce the odds of them stealing from that place of business because they had now been seen. Bank robbery attempts have also been thwarted by their greeting policies as well.
An acknowledgment and proper greeting is not only common courtesy, but pays off in the long run because customers want to spend their money in businesses where they feel important and valued. It also is the starting point of building rapport and trust. Rapport and trust turn into relationships, and good business relationships are know for increasing profits.
Return to Page 1
Discover WHY it is so important to Promote Customer Service and HOW your bottom line will benefit ...
Helping you focus on your customers-
Kristina Evey www.CustomerCentricTraining.com
Page 2
See a reduction in shoplifting- Stores that have greeters notice a dramatic drop in shoplifting. This is due to the fact that thieves want to blend into the background and not be noticed. When a greeter or store associate acknowledges them, the thief has lost a huge aspect of their plan. Research has shown that convicted shoplifters cited acknowledgment by employees would dramatically reduce the odds of them stealing from that place of business because they had now been seen. Bank robbery attempts have also been thwarted by their greeting policies as well.
An acknowledgment and proper greeting is not only common courtesy, but pays off in the long run because customers want to spend their money in businesses where they feel important and valued. It also is the starting point of building rapport and trust. Rapport and trust turn into relationships, and good business relationships are know for increasing profits.
Return to Page 1
Discover WHY it is so important to Promote Customer Service and HOW your bottom line will benefit ...
Helping you focus on your customers-
Kristina Evey www.CustomerCentricTraining.com
Is There A Discipline Problem In Your Small Business
Want Your Small Business To Take Off? Be Remembered By Your Clients
Restaurant Cleanliness - It's In The Customer's Mind
Happiness Raises Productivity
Customer Satisfaction Bonus Traps
Want Your Small Business To Take Off? Be Remembered By Your Clients
Restaurant Cleanliness - It's In The Customer's Mind
Happiness Raises Productivity
Customer Satisfaction Bonus Traps
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